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Embracing the Power of People and Technology

OUR FOCUS

3 CORE ELEMENTS OF OPERATIONS

OUR SERVICES

Choose the outsourcing services you need

PROJECT MANAGEMENT
Elevate your Projects to new heights with Our Expert Project Managers.
Our experienced project managers work closely with your team to define project goals, scope, and timelines, develop project plans, allocate resources, and manage project risks and issues. We utilize a variety of project management tools and methodologies, such as Agile, Waterfall, and Scrum, to ensure that your project is delivered on time, within budget, and to the required quality standards. Our project managers also focus on effective communication and stakeholder management to ensure that all project stakeholders are informed and engaged throughout the project lifecycle. Whether you need support for a specific project or ongoing project management services, we can help you achieve successful project outcomes.
IT SERVICE MANAGEMENT PLANNING
Empowering Efficiency and Customer Satisfaction: Unlocking the Power of ITSM Strategy
We help you define the scope of ITSM, identify the service management processes that need improvement, design and implement a service catalog, establish service level agreements (SLAs), and set up a continuous improvement framework. We also help you select the right ITSM tools and technologies to support your IT and/or Service Management processes. With our expertise in Service Management strategy, you gain a partner dedicated to optimizing your IT and Service Management operations. We guide you through the process of developing and implementing a comprehensive ITSM framework, tailored to your specific requirements. Through continuous monitoring, evaluation, and improvement, we ensure that your services evolve alongside your business, keeping you at the forefront of technological advancements.
TECHNOLOGY ADVISORY SERVICES
Our solutions are meticulously crafted to keep you at the forefront of technology advancements.
Pivotal Impact Consulting offers Technology Advisory Services to help companies stay ahead of the curve in a rapidly changing technology landscape. Our Technology Advisory consultants work closely with your team to understand your business goals, assess your existing technology infrastructure, and provide recommendations for new technology solutions and innovations that will increase efficiencies and bring value to your employees and customers.
PROCESS IMPROVEMENT
ELEVATE YOUR OPERATIONS: Achieve Efficiency and Operational Excellence with Process Improvement"
Our focus goes beyond simply reducing costs. We are committed to enhancing the quality of your products or services. By optimizing your processes, we enable you to deliver superior offerings to your customers, fostering loyalty and satisfaction. Experience streamlined workflows, reduced waste, and enhanced productivity as we guide you towards operational excellence. Together, we will elevate your organization and pave the way for sustained success in today's competitive business landscape.

A Passion for Impacting People

MY JOURNEY TO IMPACT PEOPLE

Marcus Wilson, is an IT Professional and Consultant with over 20 years of technology experience. With a passion for Impacting people, Marcus enjoys helping businesses leverage technology to improve their operations.
His expertise is aligning technology and operational efficiencies with Company strategy and objectives.  He has experience working with a wide range of technologies used in multiple industries with a proven track record of helping businesses increase efficiency, reducing costs, and improving their bottom line through the use of technology.
Throughout his career, he's worked with a variety of companies across multiple industries, including hospitality, Retail, News Media, Multifamily Real Estate, Medical and Entertainment, providing IT consulting services to help them achieve their goals.  He takes an altruist approach to projects, working closely with clients to understand their needs and develop customized solutions that meet their unique challenges.
His favorite pasttime is playing golf, reading and training for marathons.  He is also an active member of Project Management Institute of South Florida Chapter.
I'm excited to work with you and  help your business Pivot to the next level engaging people to leverage technology to streamline processes for better efficiencies. 